Privacy Policy

Last updated: 7 August 2026

This Privacy Policy explains how Kinjie ("we", "us", or "our") collects, uses, and protects personal data when you use our booking platform. We process data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

1. Data we collect

Depending on how you use Kinjie, we may collect:

Account data — name, email address, profile details, and authentication identifiers (including from Google or Microsoft sign-in).
Booking data — appointments, service selections, notes, and communication related to bookings.
Payment data — transaction references and billing details processed by our payment partners (we do not store full card numbers).
Usage data — device information, log data, pages viewed, and security signals such as reCAPTCHA scores when enabled.
Provider data — business profiles, station information, credentials, revenue summaries, and operational records for agency accounts.

2. How we use your data

We use personal data to:

Provide, maintain, and improve the Kinjie platform.
Create and manage accounts, bookings, and provider workflows.
Process payments and prevent fraud or abuse.
Send service-related notifications and support responses.
Comply with legal obligations and enforce our Terms and Conditions.

3. Legal bases for processing

Where GDPR applies, we rely on one or more of the following: performance of a contract (providing the Service), legitimate interests (security and product improvement where appropriate), consent (for non-essential cookies such as analytics, and where otherwise required), and legal obligation.

4. Sharing your data

We may share data with:

Providers you book with — so they can deliver the service.
Service providers — hosting, authentication, email, analytics, and payment processors who act on our instructions.
Authorities — when required by law or to protect rights, safety, and security.

We do not sell your personal data.

5. International transfers

Some processors may be located outside the European Economic Area. Where this occurs, we use appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

6. Cookies and similar technologies

Kinjie uses essential cookies for authentication and session management. We may also use analytics or security tools (including Google Analytics when enabled and consented to, and Google reCAPTCHA when configured) to understand usage and protect the platform. See our Cookie Policy for details and how to manage your preferences.

7. Data retention

We retain personal data for as long as needed to provide the Service, meet legal and accounting requirements, resolve disputes, and enforce agreements. Retention periods vary by data type and role (client, provider, or agency).

8. Your rights

Depending on your location, you may have the right to:

Access, rectify, or erase your personal data.
Restrict or object to certain processing.
Data portability.
Withdraw consent where processing is consent-based.
Lodge a complaint with your local supervisory authority.

To exercise these rights, contact us at [email protected]. We may need to verify your identity before responding.

9. Security

We implement technical and organisational measures designed to protect personal data, including access controls and encrypted connections. No method of transmission or storage is completely secure; please use a strong password and keep your credentials confidential.

10. Children

Kinjie is not directed at children under 16. We do not knowingly collect personal data from children. Contact us if you believe a child has provided data through the platform.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the latest version. Material changes will be communicated where required by law.

12. Contact

For privacy questions or requests, email [email protected].